Privacy Policy
1. Overview
CRM MVMNT INC., doing business as JEWLX, is committed to protecting your privacy and handling personal information with care.
This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information when you use:
- the JEWLX website
- waitlist pages
- booking pages
- forms
- widgets
- dashboards
- Custom X
- RingOS
- Metal IQ
- support and communications channels
- and related services.
By using JEWLX, you agree to this Privacy Policy.
2. Privacy Framework
JEWLX is a Canadian business and handles personal information in accordance with applicable privacy law, including PIPEDA where applicable. PIPEDA emphasizes meaningful consent, appropriate safeguards, access/correction rights, and breach reporting/recordkeeping obligations in certain cases.
3. Information We Collect
Personal Information
We may collect:
- name
- phone number
- company name
- website
- billing details
- booking information
- customer submissions
- uploaded images and files
- CRM notes
- prompts and AI inputs
- outputs and usage data
- account settings and product configurations.
Technical / Usage Information
We may collect:
- IP address
- browser/device details
- traffic patterns
- session activity
- cookies and pixels
- analytics and event data
- logs and security records.
4. How We Collect Information
Directly from you
When you:
- join a waitlist
- submit a form
- book a call
- create an account
- upload files
- use widgets
- contact support
- subscribe to services.
Automatically
Through:
- cookies
- analytics tools
- pixels
- logs
- tracking technologies
- integrations.
From Third Parties
We may receive information from:
- payment providers
- ad and analytics partners
- booking tools
- CRM tools
- integrations
- public or lawful third-party sources.
5. How We Use Personal Information
We may use personal information to:
- provide and operate JEWLX
- process billing and subscriptions
- run dashboards, widgets, and forms
- enable AI features
- send operational communications
- support onboarding and customer service
- improve performance and features
- monitor usage and prevent fraud
- maintain security
- comply with legal obligations
- improve products and internal systems.
6. AI, Uploads, and Model Improvement
JEWLX may process prompts, uploads, outputs, reference files, chats, and related metadata to provide AI-assisted services.
Where permitted, JEWLX may also use such data to improve models, systems, or workflows. Where this requires additional consent or notice under applicable law, we will provide it. Meaningful consent is a core expectation under Canadian privacy guidance.
7. Communications and Marketing
We may send:
- onboarding emails
- booking confirmations
- reminders
- billing notices
- support and operational messages
- marketing or promotional communications where permitted.
Where required, we will comply with applicable anti-spam rules, including CASL requirements for consent, sender identification, and unsubscribe mechanisms for commercial electronic messages such as email and SMS.
8. Sharing of Information
We may share personal information with:
- affiliates and subsidiaries
- hosting and cloud vendors
- payment processors
- AI vendors
- email/SMS/WhatsApp/CRM providers
- analytics and advertising providers
- legal and regulatory authorities where required
- a buyer or successor in a merger, financing, sale, or transfer of assets.
We do not sell personal information for money.
9. Cross-Border Processing
Personal information may be processed or stored outside your province or outside Canada by trusted service providers. We use contractual and organizational measures we consider appropriate in the circumstances.
10. Security
We use reasonable administrative, technical, and organizational safeguards. However, no system is perfectly secure. Canadian privacy law expects safeguards appropriate to the sensitivity of the information.
11. Retention
We retain information only as long as reasonably necessary for the purposes identified, or as required for legal, tax, accounting, security, backup, fraud prevention, or dispute resolution purposes.
12. Access, Correction, and Deletion
Subject to applicable law, you may request:
- access to personal information
- correction of inaccurate information
- deletion of certain information.
We may verify identity before processing requests, and some information may be retained where required by law or reasonably necessary for operational, legal, security, or accounting purposes.
13. Children
JEWLX is not directed to children, and we do not knowingly collect personal information from children under 16.
14. Third-Party Links
JEWLX may link to third-party websites or services. We are not responsible for their privacy practices.
15. Breach Handling
If JEWLX becomes aware of a breach of security safeguards involving personal information, we will assess it and, where required by law, notify affected persons and regulators and maintain records. Under PIPEDA, organizations must report certain breaches posing a real risk of significant harm and keep records of all breaches.
16. Do Not Track
JEWLX does not guarantee response to browser “Do Not Track” signals.
17. Updates
We may update this Privacy Policy from time to time. Continued use of JEWLX after the updated policy is posted means you accept the revised policy.
18. Contact
CRM MVMNT INC. d/b/a JEWLX