Legal

Terms of Service

Last Updated: [16th April 2026]

This Terms of Service & Privacy Policy document governs the use of the JEWLX platform and related services operated by CRM MVMNT INC., doing business as JEWLX (“JEWLX,” “we,” “us,” or “our”).

By accessing or using JEWLX, including our websites, dashboards, widgets, forms, AI features, communications tools, CRM workflows, booking tools, or related services, you agree to this document.

1. Overview

JEWLX is a software platform for jewelry businesses. JEWLX includes products and services such as:

  • Custom X
  • RingOS
  • Metal IQ
  • related dashboards, widgets, forms, analytics, communications, booking tools, wallet/recharge systems, automations, integrations, and other services we may offer from time to time.

If you do not agree to these Terms, you must not use JEWLX.

2. Eligibility and Accounts

You must be legally capable of entering into a binding contract to use JEWLX. If you use JEWLX on behalf of a company or other entity, you represent that you have authority to bind that entity.

You are responsible for:

  • all activity under your account
  • the accuracy of your account information
  • maintaining the confidentiality of credentials
  • ensuring that your staff, contractors, or users are authorized.

3. Software Service Only

JEWLX is a software provider. JEWLX provides tools, widgets, AI-assisted workflows, catalogs, dashboards, estimate logic, CRM workflows, intake forms, and communications systems.

JEWLX does not act as:

  • your manufacturer
  • your jeweler
  • your pricing authority
  • your gemologist
  • your metal buyer
  • your compliance advisor
  • your quality-control provider.

You remain solely responsible for:

  • final quotes
  • final pricing
  • customer communications
  • final buying/selling decisions
  • production and manufacturing
  • merchant settings
  • review and approval of outputs.

4. Subscriptions, Fees, Billing, and Wallet Usage

JEWLX may charge recurring subscription fees, one-time fees, setup fees, onboarding fees, usage-based fees, license fees, overage fees, wallet recharges, or custom fees depending on the services selected.

By purchasing or subscribing, you agree to pay all fees shown at checkout, in an order form, invoice, or otherwise agreed in writing.

Unless otherwise stated:

  • subscriptions renew automatically
  • recurring charges are billed in advance
  • usage-based or wallet-based charges may be billed as incurred
  • taxes, payment processing fees, and currency conversion charges may apply in addition to listed prices.

Wallet / Recharge System

Where JEWLX uses a wallet, credit, or recharge system:

  • usage is measured by platform activity, including but not limited to generations, requests, chats, or other billable events as configured by JEWLX
  • recharge may occur automatically once a threshold is reached
  • recharges are billed on a per-usage basis as configured in your account
  • once usage has occurred, charges are final
  • there are no refunds, reversals, or “charge-backs” of used credits, except where required by applicable law.

You are responsible for monitoring your settings, usage, and recharge status.

5. Cancellation

To avoid renewal for the next billing cycle, you must provide notice of cancellation at least 14 days before your next billing date.

If notice is received less than 14 days before renewal, cancellation may take effect at the end of the following billing cycle.

Unless otherwise agreed in writing, cancellation does not entitle you to any refund.

6. Refund Policy

All payments are final and non-refundable, except where required by applicable law.

This includes, without limitation:

  • subscription fees
  • setup fees
  • onboarding fees
  • license fees
  • usage fees
  • wallet recharges
  • add-ons
  • custom work
  • implementation work.

JEWLX is a business software platform with immediate provisioning, limited onboarding capacity, digital licensing, and usage-based resources. By purchasing, you acknowledge that your decision is made knowingly and voluntarily.

7. Affiliate Payouts

If you are an approved affiliate of JEWLX, affiliate payouts are issued on the 15th of the following month, subject to:

  • successful collection of payment
  • no refund, reversal, dispute, or chargeback
  • compliance with affiliate terms
  • no fraud, abuse, or invalid traffic.

We may withhold, adjust, reverse, or deny affiliate payouts where we reasonably believe fraud, self-referrals, policy breaches, abuse, or invalid conversions have occurred.

8. License to Use JEWLX

Subject to payment and compliance with these Terms, JEWLX grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use JEWLX for your internal business purposes during your active subscription term.

You may not:

  • copy, resell, lease, sublicense, or redistribute JEWLX
  • reverse engineer or extract source code or non-public logic
  • use JEWLX to build or support a competing product
  • circumvent technical restrictions or access controls
  • access features or assets you have not purchased
  • use JEWLX unlawfully or in violation of third-party rights.

9. RingOS License and Restrictions

RingOS is a JEWLX-operated catalog and sales system.

When you purchase or subscribe to RingOS, you are granted a limited license to use the RingOS catalog, widget display assets, and related JEWLX-owned materials only within the RingOS / JEWLX environment and only on your authorized website domain(s) during your active subscription term.

You may use RingOS:

  • on your own authorized domain(s)
  • through approved JEWLX widgets
  • for your internal business sales operations.

You may not:

  • download, bulk-export, scrape, copy, republish, redistribute, or reuse the full RingOS catalog, renders, media, or JEWLX-owned assets outside the RingOS / JEWLX environment
  • move RingOS content to another app, platform, marketplace, website builder, software product, or offline system
  • reuse, screenshot, repurpose, or clone RingOS catalog materials outside the licensed RingOS context
  • offer RingOS assets to third parties.

Base CADs

Where applicable, RingOS may support access to base CAD designs. You acknowledge and agree that:

  • base CADs are provided on an order/request basis
  • base CADs are not provided in bulk
  • you are not entitled to receive the entire CAD library
  • JEWLX may provide only the base CAD required for an order or request
  • RingOS base CADs are generally set to one standard size and one standard carat size unless otherwise stated
  • any resizing, stone variation, or custom adjustment may require additional work or fees.

Renders

Renders are licensed for use within the authorized RingOS website/widget environment. Unless expressly authorized in writing, you are not granted the right to bulk download, republish, export, or reuse the full render library elsewhere.

10. Custom X Terms and AI Output Disclaimer

Custom X is an AI-assisted jewelry ideation and intake workflow.

You acknowledge that:

  • Custom X outputs are visual concepts, mock-ups, or directional references only
  • Custom X outputs are not final production files
  • Custom X outputs may contain errors, inconsistencies, style differences, missing details, or inaccuracies
  • JEWLX does not guarantee manufacturability, precision, style fidelity, customer satisfaction, uniqueness, or commercial fitness of any AI-generated output
  • cost estimates or supporting calculations within Custom X are estimates only.

JEWLX is not liable for:

  • design mistakes
  • poor AI output quality
  • missing design details
  • misunderstood references
  • customer dissatisfaction
  • production issues resulting from reliance on AI outputs
  • any business or manufacturing decision made using Custom X outputs.

11. Metal IQ Terms and Estimate Disclaimer

Metal IQ is a smart metal-buying intake and estimate system.

Metal IQ may use:

  • third-party APIs
  • spot prices
  • merchant-configured settings
  • user-entered weight/purity details
  • uploaded images
  • other pricing logic.

You acknowledge that:

  • any estimate shown is an estimate only
  • market prices may fluctuate
  • API data may be delayed, unavailable, incomplete, or incorrect
  • merchant settings may affect estimate outcomes
  • JEWLX does not quote, guarantee, or certify any metal or gold price.

JEWLX is not liable for:

  • incorrect gold, silver, or metal pricing
  • API failure or inaccuracy
  • market movement
  • stale or delayed pricing
  • estimate inaccuracies
  • backend misconfiguration
  • user input errors
  • customer disputes arising from an estimate.

You remain solely responsible for reviewing, accepting, rejecting, modifying, or quoting any price shown through Metal IQ.

12. Pricing, Quote, and Valuation Disclaimer

Any price, estimate, quote, ring value, diamond value, metal value, or customer-facing number shown through JEWLX is provided for informational or workflow support purposes only unless independently reviewed and approved by you.

JEWLX is not liable for:

  • ring pricing errors
  • diamond pricing errors
  • gold or silver valuation errors
  • internet-derived pricing errors
  • third-party API inaccuracies
  • merchant pricing setup mistakes
  • customer-entered data mistakes
  • lost profits, claims, or disputes resulting from any price or estimate shown in the platform.

This applies across Custom X, RingOS, Metal IQ, and any related calculator, estimator, configurator, or pricing feature.

13. Diamond Pricing Disclaimer

Any diamond pricing visible in RingOS or related systems may be based on:

  • internet-sourced pricing
  • estimate logic
  • merchant settings
  • third-party APIs or feeds.

JEWLX does not guarantee diamond pricing accuracy and is not liable for errors, missing diamonds, lab/natural categorization issues, feed issues, or pricing discrepancies. If you connect your own data source or API, you are responsible for its quality, legality, and accuracy.

14. Manufacturing and Production Disclaimer

JEWLX is not a manufacturer and does not guarantee manufacturing outcomes.

JEWLX is not liable for:

  • production quality
  • supplier or manufacturer quality
  • finished product issues
  • CAD interpretation issues
  • material or stone mismatch
  • size mismatch
  • production defects
  • design translation issues between software output and finished jewelry.

All manufacturing and fulfillment decisions are your responsibility.

15. Customer Content

You retain ownership of the materials, prompts, uploads, images, references, customer submissions, notes, and other content you provide to JEWLX (“Customer Content”), subject to the rights granted below.

You grant JEWLX a non-exclusive, worldwide, royalty-free right to host, store, process, reproduce, display, transmit, analyze, and use Customer Content as reasonably necessary to:

  • provide the platform
  • run requested features
  • support integrations
  • maintain and improve the platform
  • secure and troubleshoot services
  • comply with law
  • enforce these Terms.

16. Training / Model Improvement

JEWLX may use prompts, uploads, outputs, metadata, usage patterns, and related platform data to operate and improve JEWLX systems and services.

Where required by applicable law or where the use goes beyond what is necessary to provide the service, JEWLX will provide notice or obtain consent. Under Canadian privacy law, consent must be meaningful and individuals should understand the nature, purpose, and consequences of the use.

You should avoid submitting unnecessary sensitive personal information into AI tools or prompts.

17. Communications

You agree that JEWLX may send:

  • service notices
  • onboarding messages
  • billing notices
  • booking reminders
  • support messages
  • product update messages
  • administrative messages.

Where required by law, marketing emails and SMS/CEMs will follow applicable consent, sender-identification, and unsubscribe requirements. In Canada, CASL generally requires prior consent, identification information, and an unsubscribe mechanism for commercial electronic messages such as email and SMS.

18. Third-Party Services

JEWLX may integrate with or rely on third-party services, including payment processors, ecommerce providers, AI providers, email/SMS/WhatsApp vendors, analytics tools, booking providers, cloud hosting, and APIs.

JEWLX is not responsible for:

  • third-party downtime
  • third-party pricing changes
  • third-party feed errors
  • third-party security incidents
  • third-party policy changes
  • third-party service failures.

19. Security

JEWLX uses administrative, technical, and physical safeguards that we consider appropriate to the sensitivity of the information processed. However, no system is completely secure and we do not guarantee absolute security. Canadian privacy guidance expects safeguards appropriate to sensitivity and breach response/recordkeeping where required.

20. Suspension and Termination

We may suspend or terminate access if:

  • payment fails
  • you breach these Terms
  • your use creates legal, financial, security, or operational risk
  • required by law
  • necessary to protect JEWLX, its users, or third parties.

21. Disclaimer of Warranties

JEWLX is provided “as is” and “as available.” To the fullest extent permitted by law, JEWLX disclaims all warranties, express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, and error-free operation.

22. Exclusion of Liability

To the fullest extent permitted by law, JEWLX, CRM MVMNT INC., and their affiliates, officers, employees, contractors, licensors, and service providers are not liable for any direct, indirect, incidental, consequential, special, punitive, exemplary, or business losses arising out of or related to the use of JEWLX, including but not limited to:

  • pricing mistakes
  • quote mistakes
  • AI errors
  • output inaccuracies
  • manufacturing issues
  • supplier/manufacturer quality issues
  • metal or diamond price changes
  • API failures
  • market fluctuations
  • customer disputes
  • lost profits
  • lost revenue
  • lost data
  • business interruption
  • reputational loss
  • missed opportunities.

These exclusions apply whether the claim is in contract, tort, negligence, strict liability, statute, equity, or otherwise, and whether or not JEWLX was advised of the possibility of such damages.

Nothing in these Terms excludes liability that cannot be excluded by law. Broad exclusion clauses are often enforceable in Canadian commercial contracts, but they may still be limited by doctrines such as unconscionability, public policy, and, in Quebec, certain statutory rules.

23. Indemnity

You agree to defend, indemnify, and hold harmless JEWLX, CRM MVMNT INC., and their affiliates, officers, employees, contractors, and service providers from and against any claim, demand, damage, loss, liability, cost, or expense arising from:

  • your use of JEWLX
  • your Customer Content
  • your pricing or quote decisions
  • your production/manufacturing decisions
  • your breach of these Terms
  • your violation of law or third-party rights.

24. Governing Law

These Terms are governed by the laws of Ontario, Canada and the federal laws of Canada applicable therein.

25. Changes to Terms

We may update these Terms from time to time. Continued use of JEWLX after updated Terms are posted means you accept the revised Terms.